Construction firms have long dealt with the cyclical nature of their industry. Now, they must also confront a level of technological disruption not seen since the Power Tool Revolution. What does this new world look like, and what is their role in it?
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Growth Our client’s churn rates were increasing, and previous attempts at containment were unsuccessful. We used prescriptive analytics to anticipate when customers would drop service and why, and, hence, when to reach out and what to say. Our work reduced churn and increased retention.
Value creation We drove high-margin renewal sales by designing and implementing a digital marketing strategy. Advanced analytics identified opportunities and digital design & integration seized those opportunities
Lean overhaul Our client asked us to look at corporate processes. We streamlined core processes by leveraging technology and LEAN principles. The engagement lowered cost and cycle time by 50%